Get in Touch
Questions about your account, a trade, or getting started? Reach our team directly — or check the common questions further down.
Contact Us
Pick the channel that suits you. We aim to respond within 24 hours, with priority handling for Gold and Institutional clients.
Chat
Available to clients in the Client Portal
Response Time
Within 24 hours (priority for Gold+)
Send Us a Message
Frequently Asked Questions
A few quick answers before you reach out.
How long does account verification take?
Standard and Gold account verification is typically completed within 24 hours. Institutional accounts may take 3-5 business days due to enhanced due diligence requirements.
What are the minimum deposit requirements?
Standard accounts require a minimum deposit of $500, Gold accounts require $10,000, and Institutional accounts require $100,000. See our Account Types page for full details.
How does Tether Gold (XAUT) work?
According to Tether Gold’s terms, each XAUT token represents ownership of an undivided specific interest in one fine troy ounce of physical gold held in Tether Gold’s reserves. Users should review Tether Gold’s official transparency and attestation materials, terms, fees, verification requirements, and redemption rules for current details.
Are my funds insured?
Digital assets held in custody are covered by comprehensive insurance policies. Client funds are held in segregated accounts, separate from company operational funds.
What trading pairs are available?
We offer a large and growing range of crypto trading pairs and derivatives, including majors such as BTC/USD, ETH/USD, and SOL/USD. New markets are added regularly. Visit our Trading Platform page to explore them. (Tether Gold (XAUT) is held in a regulated custody wallet, not traded as a pair.)
How do I reach the support team?
Email us any time at [email protected], or use the form below. Gold and Institutional clients also have access to priority support (Mon–Fri, 14 hours a day) and a dedicated support team.